Support we provide for websites is tied to whether you have a Managed Plan and/or are hosted on our platform...
I have a Managed Plan with LIFTOFF
Alternatively, you can submit a ticket through this portal system by creating an account (if you do not have one) and submitting a ticket directly through the system!
I do not have a Managed Plan with LIFTOFF, but LIFTOFF hosts my website
Without a Managed Plan, we do charge an hourly rate of $150 for the time we put into your request. This includes any research we must do, or investigation into your system (if needed) to determine the best route forward, fixes for any issues that come up, etc.
To get started, you can Email firstname.lastname@example.org or submit a ticket through this portal system by creating an account (if you do not have one) and submitting a ticket directly through the system!
I do not have any services with LIFTOFF Digital
We only provide development updates and feature additions for sites that are hosted on our platform ($25 per month plus $150 an hour to migrate your site over). Even then, if you have a site that was not developed by LIFTOFF but IS hosted with us, we may still be unable to provide updates or additions based on how your site was developed (we can let you know before moving to our platform).